gems365 Platform Privacy Notice

This page describes what we collect when you use gems365 and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with local regulations. We do not sell your data to third parties — we share it only with payment processors and service providers who help us operate the platform.

Our privacy policy applies to all users of gems365, whether you access our sportsbook (football, Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live casino (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or esports markets (Mobile Legends, Free Fire, PUBG Mobile). If you have questions about how we handle your data, contact our support team.

Our servers may sit outside your jurisdiction. By using gems365, you agree that your data may be processed in multiple locations according to our operational needs and legal requirements.

What Data We Collect on gems365

We collect your full name, date of birth, email address, and phone number when you register. These details are required for account creation and identity verification.

We collect identity documents (copies of your ID or passport) during verification. We store these documents securely and use them only to confirm that your personal information matches your registration.

We collect behavioural data — which markets you place, how much you stake, when you log in, and which games you play. This data helps us understand user patterns and detect fraudulent activity. We do not sell this data.

We collect IP addresses, device type, and browser information when you access gems365. This helps us identify security threats and understand which devices and regions access our platform.

Personal data

Name, date of birth, email, phone number, and identity documents.

Payment data

Deposit and withdrawal history and payment method details.

Behavioural data

Markets placed, stakes, login times, and games played.

Technical data

IP addresses, device type, and browser information.

How We Use Your Data

We use your personal information to verify your identity and comply with anti-money-laundering (AML) regulations. Before your first withdrawal, we confirm that your name, date of birth, and payment method match your registration. This verification protects your account and ensures funds reach the correct recipient.

We use behavioural data to detect fraud, identify accounts engaged in money laundering, and understand platform usage patterns. If we detect unusual activity — for example, multiple large deposits followed by immediate withdrawals — we may temporarily restrict your account pending verification.

We use technical data (IP addresses and device information) to identify security threats and prevent account takeovers. If your account is accessed from an unusual location or device, we may ask you to verify your identity before allowing withdrawal.

We use your email address and phone number to send account confirmations, withdrawal notifications, and security alerts. We do not use these contacts for marketing unless you opt in.

Third-Party Processors and Data Sharing

We share your data with payment processors to complete deposits and withdrawals. These companies include the operators of online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank (mobile banking, local payment, online payment, or e-wallet). These processors receive only the minimum information needed to process your transaction.

We may share data with compliance and law-enforcement agencies if required by local law or in response to a legal request. We disclose only what is legally required and notify you when possible (unless prohibited by law).

We use cloud service providers to store our databases and backups. These providers are bound by strict confidentiality agreements and do not access your data except to maintain our infrastructure.

Your Rights and Data Access

You have the right to request a copy of your personal data. Contact our support team with a data access request, and we will provide your information in a readable format within a reasonable timeframe.

You have the right to request corrections to your personal data. If your address or email is inaccurate, you can update it through your account settings or request our support team to make the correction.

You can opt out of non-essential communications (promotional emails or newsletters) by adjusting your account settings. However, we will continue to send essential notifications (security alerts, withdrawal confirmations, account updates).

Cookies and Tracking

We use cookies to maintain your login session and remember your preferences. Cookies are small files stored on your device that identify you when you return to gems365. You can delete cookies through your browser settings, though doing so will log you out of your account.

We use analytics tools to understand how users navigate our platform. These tools track page views and feature usage but do not identify you personally. Analytics data helps us improve gems365's user experience.

We do not use cookies to track you across other websites. Our tracking is limited to gems365.

Data Security and Retention

We protect your data using industry-standard encryption (HTTPS/SSL). All communication between your device and our servers is encrypted. Your password is hashed — we do not store your plain-text password.

We retain your personal data as long as your account is active. If you close your account, we retain transaction history for anti-money-laundering compliance (typically five years) but delete other personal information within a reasonable timeframe.

If we experience a data breach, we notify affected users and relevant authorities as required by law. We do not delay notification for operational reasons.

Contact and Policy Changes

If you have privacy questions, contact our support team through in-app chat, email, or phone. We respond during standard business hours. We are available to users across supported regions including Jakarta, Surabaya, Bandung, and Medan.

We may update this privacy policy to reflect changes in our data practices or local regulations. We will notify you of material changes via email and on this page. Your continued use of gems365 after such changes means you accept the updated policy.

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